ISLES OF SCILLY INCLUSIVE HOLIDAYS INCORPORATING SCILLY BREAKS BOOKING CONDITIONS

All bookings will be put in writing, with the price and a brochure of the establishment, this is to be confirmed in writing with deposit of 20% of the total cost of the holiday within 10 days of the date on the letter. An invoice will be sent out 60 days before departure and is due for settlement 30 days before departure. All tickets will be issued when the balance is received.
Please allow 7 days for delivery. If booking is made within 30 days of commencement of holiday, full payment is required. Cheques payable to Isles of Scilly Inclusive Holidays (IOSIH), please, or you can pay by credit/debit card if you prefer. Money paid by customers, which is held by a travel agent, is at all times held on behalf of the ATOL holder. Our ATOL licence only applies to those bookings that include air travel.

PRICE GUARANTEE. Should there be any changes in costs incurred for transport, including fuel, taxes, fees, insurance, security charges or an increase in VAT, we reserve the right to amend the price. The latest date for increase will not be less than 30 days before departure.

INSURANCE will be issued on receipt of deposit or balance if within 30 days of departure. Your insurance covers you for the itinerary as set out in our letter. Holiday insurance is included with all the holidays featured in this brochure but if you or any person on whom the travel plans depend have any pre-existing medical conditions these need to be disclosed to the insurance company as they may affect any claim made. PLEASE READ THE POLICY DOCUMENT CAREFULLY. If you wish to use your own insurance, please let us know and the premium can be deducted from the cost of the holiday either at the time of booking (or when you have received the document and find that it does not meet your requirements). Insurance excess is £30 for all claims.

COMPLAINTS. We hope that you have a trouble-free and enjoyable holiday, but we recognise that things can and do occasionally go wrong. Any cause for complaint must be notified to us as soon as possible so that we can have the opportunity of trying to rectify the matter.

A HOLIDAY BOOKING IS A LEGALLY BINDING CONTRACT.
Once a booking has been accepted and a deposit paid, even if you have not paid the balance you will be due for any cancellation charges incurred. If it becomes necessary for you to cancel your holiday, every effort will be made to re-let the accommodation. If this is not possible, a cancellation invoice will be sent to you after what would have been the completion date of your holiday, detailing any charges due.

CANCELLED OR DELAYED FLIGHTS
Every effort is made to operate at the times entered on the ticket, however, the carrier is not liable for additional costs, loss or damage incurred by passengers resulting from delayed or cancelled flights. If it is not possible to operate flights, passengers will be offered alternative transport if available (by road and/or sea) to the destination shown on the ticket, or to remain at the airport for a flight with seats to become available. These may not necessarily be on the same day. The transport operators are not responsible for any additional costs incurred by passengers in such circumstances and no refunds will be given. Passports, VISA and/or photographic identity is not required.

ABTA
For ABTA financial protection information please click here to go to http://www.abta.com/benefits.html

Sole trader: Kathy Stedeford

Our ATOL License only applies to those bookings that include air travel.

Bryher, Isles of Scilly TR23 0PR
Tel:01720 422200
Fax:01720 423092
email: chillout@islesofscillyholidays.co.uk

ALL PRICES SUBJECT TO CONFIRMATION.

PLEASE NOTE: WE DO NOT ISSUE ACCOMMODATION VOUCHERS