Privacy and Data Protection
We understand and respect the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and make subsequent use of it as detailed below.
The purpose of this policy is to outline how ‘Isles of Scilly Inclusive Holidays’ has established measures to protect your privacy and information rights.
What Information Will We Collect?
We recognise that you have rights as a ‘data subject’ and that we have an obligation to uphold these. This privacy notice aims to outline how we maintain these rights. In particular, it outlines
- How we collect and process this information
- Why we do this
- How you can exercise your rights
- Who to contact in the event you’re unhappy with our performance
Depending on why we have collected your information, your information rights could include:
|Right to be informed||This encompasses the obligation for us to be transparent in how we collect and use your personal data|
|Right of access||You have the right to access your personal data and supplementary information|
|Right to rectification||If the information we hold on you is inaccurate or incomplete, you can request we correct this|
|Right to erasure||You can request we delete or remove personal data when there is no compelling reason for us to continue processing|
|Right to restrict processing||
You have the right to request we cease processing your data if:
|Right to data portability||When you have consented to us processing your data or where the processing is necessary for us to deliver a contract, you can request a copy of that data to be provided to a third party in electronic form|
|Right to object||
You have the right to object to our processing under certain circumstances. For example, you can object to
|Rights related to automated decision making including profiling||
Where we apply automated decision making we must
|Information we collect||Why we collect it|
|Identity data||This includes your name, title, date of birth and gender. We need this to perform the contract we are about to enter into or have entered into with you. We collect this by telephone, email correspondence or post.|
|Contact data||This includes your address, email address, telephone number. We also need this to perform the contract we are about to enter into or have entered into with you. We collect this by telephone, email correspondence or post|
|Sensitive data||This includes information concerning medical conditions or disabilities. We collect this by telephone, email correspondence or post|
|Financial data||This may include payment card details.|
Transfer of data
Some information will be shared with other parties such as the airline or ferry company in order for us to enter into a contract with you, accommodation providers and insurance company (if you take our insurance). Your information will also be shared with the Travel Trust Association in order to provide your holiday with financial protection.
Retention of data
Isles of Scilly Inclusive Holidays (also trading as Scilly Breaks) retains information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. If you object to this retention, please contact us. We only use your personal data when the law allows for the following reasons:
- Where we need to perform the contract we are about to or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override these interests
- Where we need to comply with a legal or regulatory obligation
- We do not use your personal data for marketing purposes
If you are unhappy with the way we have responded to your complaint you can contact the Information Commissioner’s Office (ICO) the UK supervisory authority for data protection issues (www.ico.org.uk)
What is a cookie?
A cookie is a small amount of data, often including a unique identifier, sent to the browser of your computer or mobile phone (referred to here as a "device") from a website's computer. It is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. To protect your privacy, your browser only permits a website to access the cookies it has already sent to you, and not the cookies sent to you by other websites. Many websites do this whenever a user visits them to track online traffic flows.
Our cookies record information about your online preferences so we can tailor the site to your interests. You can set your device's preferences to accept all cookies, notify you when a cookie is issued, or not receive cookies at all. Selecting the last option means you will not receive certain personalised features, which may result in you being unable to take full advantage of all the website's features. Each browser is different, so please check the "Help" menu of your browser to learn how to change your cookie preferences.
How to delete cookies or control them
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone's browser, you will need to refer to your handset manual.
Updates and Changes
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.